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Refunds for Weather and Skills Issues
while in Sri Lanka: There are absolutely no refunds on
daily tours except those cancelled as a result of harsh weather or sick
guide(s). Decisions regarding cancellation due to weather are made by
RideLanka staff only, not by clients. Refunds may or may not be offered
to clients for daily tour cancellations due to weather. There is a saying
in here, "If you don't like the weather, wait ten minutes."
We do our best to avoid cancellation due to weather, though it does happen
rarely. Refunds MAY or may not be offered to clients
who woefully misjudged their skills prior to the trip. This decision is
always made by the guide, not the client. See below.
Medical emergencies:
Our guides are trained in basic first aid and carry basic first aid supplies
only. Remember to bring your own prescription medicines. Alert our guides
to any medical problem you might have such as diabetes or allergic reactions.
Wilderness expeditions are a long way from hospitals, doctors, and pain-relieving
medicines. Evacuations to modern medical care are uncertain, and protracted.
In case of evacuation and/or medical treatment beyond first aid, expenses
incurred are the responsibility of the participant.
Travel, Accident and Cancellation Insurance:
Protection of your investment is completely in your hands. Health/accident
insurance is a requirement for participation in RideLanka trips and clients
are responsible for any financial losses due to cancellation on their
end (illness, death in the family, terrorism, acts of nature, cancelled
flights, etc.). We highly recommend purchase of trip cancellation insurance
from your local travel agent, AAA, or your credit card company. Please
note that policy terms and coverage vary and you must purchase before
departure. Fees for vacation insurance generally run from 3% to 10% of
the cost of the package. Visa, in particular, has excellent travel and
vacation cancellation insurance. Contact your Visa card bank for information.
Insurance will generally only cover cancellation on your end, if you get
sick or something comes up where you cannot make it. Be sure to read the
policy carefully to be aware of situations that may not be covered. Cancellation
by RideLanka for reasons beyond our control (harsh weather in Sri Lanka,
sick guides) are accompanied by a refund, covering only specific losses
for services not rendered.
Availability: If the designated
hotel, villa or lodging facility becomes unavailable for any reason, we
keep the right to substitute it with a similar facility in the same area.
Disclosure: There are
no refunds for tours or vacations cancelled due to misrepresentation of
physical abilities and/or existing or previous health conditions. If any
client fails or refuses to answer specific questions put forward in the
company questionnaire, RideLanka maintains the right to refuse service
without refund. Among questions that must be answered accurately are those
referring to physical health, experience on a mountain bike, and former
bike-related accidents. Examples of failures to disclose that certainly
mean cancellation without refund: 1) Over-exaggerated experience on a
mountain bike; 2) False statement of height and weight; 3) Failure to
disclose recent surgery or illness; 4) False statement of age.
These policies are for your safety and
the safety of others in the group.
You will be required to sign the following waiver
and questionnaire
prior to the beginning of your trip after your arrival in Sri Lanka.
- Waiver
- Questionnaire
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